Return Policy
How it works
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1. Request your return
Choose your order, the items and what you want: refund, credit or exchange.
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2. Choose your label
A paper label or paperless with a code on your phone. Any costs are charged immediately.
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3. Drop off your parcel
Within 14 days at a parcel point. After that, your return request expires.
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4. We'll process it
Refund within 5 working days of your parcel arriving. Credit sent by email.
Return terms and costs by tier
Learn more about tiers-
Bronze
30 days returns period
Everyone, no account requiredRefund: label €6.95
Credit: free label
Exchange: free label, new delivery €6.95 -
Silver
30 days returns period
From €500 spent in 12 monthsRefund: label €3.95
Credit: free label
Exchange: free label, new delivery €2.95 -
Gold
60 days returns period
From €750 spent in 12 monthsRefund: free
Credit: free
Exchange: return and new delivery free -
Platinum
90 days returns window
From €1,000 spent in 12 monthsMoney back: free
Store credit: free
Exchange: free return and new shipment
Prices are for a paper label. If you choose paperless (code on your phone), you pay €1 extra. With Gold and Platinum everything remains free.
Faulty or wrong item delivered? Your return is always free, including a new shipment.
Good to know
What condition should the product be in to return it?
What condition should the product be in to return it?
Unused, in original packaging with labels still attached.
What can't I return?
What can't I return?
Underwear, sports bras and groin guards can only be returned if unopened in original packaging. Mouthguards and gum shields cannot be returned for hygiene reasons.
My product is broken or wrong item delivered
My product is broken or wrong item delivered
Report it via the returns portal with a photo. We review your photos within 1 working day. Return and new shipment are then always free.
When will I get my money back?
When will I get my money back?
Within 5 working days after your parcel arrives with us, to your own account. If you choose store credit, you'll receive a gift voucher by e-mail as soon as your parcel arrives. You can use it online and in store.
How does exchanging work?
How does exchanging work?
Choose a different size or colour in the returns portal. If the new item is more expensive, you pay the difference upfront. If it's cheaper, you'll get the difference back after inspection. Exchanges in store are only available in Groningen.
What if I don't return my parcel in time?
What if I don't return my parcel in time?
If you don't use the label within 14 days, your return request expires. The label costs won't be refunded.
How much time do I have?
How much time do I have?
Bronze and Silver 30 days, Gold 60 days and Platinum 90 days. If you order without an account, Bronze rules apply.
